Privacy Policy (Kiama Candle Co.)

Last updated: February 9, 2026

Kiama Candle Co (“we”, “us”, “our”) operates this website and provides products and related services (the “Services”). This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, place an order, or contact us.

Personal information we collect

Depending on how you interact with us, we may collect:

Contact details: name, email, phone number, shipping/billing address
Order and transaction details: items purchased, order history, returns/exchanges
Payment details: payment status and confirmation (payment processing is handled securely by our payment providers; we do not store full card details)
Customer messages: information you provide when you contact us
Device and usage data: IP address, browser/device info, pages viewed, and site interactions (including via cookies)

How we collect it

We collect information:

Directly from you (checkout, forms, emails/messages)
Automatically (cookies and similar technologies)
From service providers that help us run the site and fulfil orders (e.g., payment processors, shipping carriers, analytics tools)

How we use your information

We use personal information to:

Process and fulfil orders (including shipping and returns)
Communicate with you about your orders and support requests
Improve our website, products, and customer experience
Send marketing messages (where permitted; you can opt out anytime)
Help prevent fraud and keep our services secure
Comply with legal obligations and enforce our policies

When we share your information

We may share personal information with:

Service providers (payment processing, shipping/fulfilment, website hosting, analytics, customer support)
Legal or regulatory authorities if required by law
Business transfers (if our business is sold/merged, information may transfer as part of that process)

We do not sell your personal information.

Cookies

We may use cookies and similar technologies to operate the website, remember preferences, understand site performance, and improve marketing. You can control cookies through your browser settings.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security & retention

We take reasonable steps to protect your information. No method of transmission or storage is completely secure. We keep personal information only as long as needed for business, legal, and record-keeping purposes.

Your rights

Depending on where you live, you may have rights to:

Access the personal information we hold about you
Request correction or deletion
Object to or restrict certain processing
Request a copy of your data (portability)

To make a request, contact us using the details below.

Changes

We may update this policy occasionally. The “Last updated” date will be revised when changes are made.

Contact

Kiama Candle Co
Kiama, NSW 2533, Australia
Email: kiamacandleco@yahoo.com
Phone: 0425 300 708

Returns & Refunds

30-day returns

You have 30 days from receiving your item to request a return.

Return eligibility

To be eligible, items must be in the same condition you received them: unused, with any tags (if applicable), and in original packaging. You’ll also need a receipt or proof of purchase.

How to start a return

Email us at kiamacandleco@yahoo.com. Returns must be requested first and sent back for inspection before approval. Items returned without a prior request may not be accepted.

Return shipping

If your return is approved, we’ll provide instructions on where to send your package. Return shipping costs and responsibilities will be advised during the return process (unless the item is faulty or incorrect).

Damages, defects, or wrong item

Please inspect your order on arrival. If your item is damaged, defective, or incorrect, contact us immediately at kiamacandleco@yahoo.com so we can make it right.

Non-returnable items
Some items can’t be returned, including:

Custom or personalised items
Gift cards (if offered)
If you’re unsure, contact us before purchasing.

Exchanges

The fastest way to exchange is to return the original item (once approved) and place a new order for the replacement item.

Refunds

We’ll notify you once we receive and inspect your return. If approved, refunds are issued to your original payment method within 10 business days. Banks and card providers may take additional time to process the refund.
If it has been more than 15 business days since approval, contact kiamacandleco@yahoo.com.

Terms of Service

Last updated: February 9, 2026

These Terms of Service (“Terms”) apply when you access our website or purchase from Kiama Candle Co (“we”, “us”, “our”).

1) Use of the website

By using our website, you confirm you are at least the age of majority in your location and will use the site lawfully.

2) Orders

Placing an order is an offer to purchase. We may accept or decline orders at our discretion (including due to stock availability or suspected fraud). You are responsible for ensuring your order details are correct before purchase.

3) Products & descriptions

We aim to display products accurately. However, colours and appearance may vary by device/screen. Product descriptions, pricing, and availability may change without notice.

4) Pricing & payments

Prices are shown at checkout. Taxes and shipping (if applicable) are calculated during purchase. You agree to provide current, complete, and accurate purchase and payment details.

5) Shipping & delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Risk of loss generally passes to you once the order is handed to the carrier (except where consumer laws apply).

6) Returns & refunds

Returns and refunds are handled according to our Returns & Refunds Policy above.

7) Intellectual property

All content on this site (text, images, logos, branding) belongs to Kiama Candle Co or its licensors and may not be used without permission.

8) Third-party links

Our website may link to third-party sites. We are not responsible for third-party content, policies, or practices.

9) User content & feedback

If you submit reviews, messages, or feedback, you grant us permission to use it for business purposes (e.g., improving services or marketing), unless prohibited by law. You must not submit unlawful, offensive, or infringing content.

10) Prohibited uses

You must not misuse the website, attempt to hack or disrupt it, transmit malware, scrape data unlawfully, or violate any laws or rights of others.

11) Disclaimer of warranties

To the fullest extent permitted by law, the website and products are provided “as is” and “as available,” without warranties except those that cannot be excluded under applicable consumer laws.

12) Limitation of liability

To the fullest extent permitted by law, Kiama Candle Co is not liable for indirect or consequential losses. Nothing in these Terms limits rights you have under Australian Consumer Law or other applicable consumer protections.

13) Indemnity

You agree to indemnify Kiama Candle Co for losses arising from your breach of these Terms or unlawful use of the website.

14) Termination

We may suspend or terminate access to the website if you breach these Terms.

15) Governing law

These Terms are governed by the laws of Australia.

16) Contact